Modernizing the Citizen Experience
The latest Citizen Experience Executive Order has underscored the need for agencies to modernize their technologies and processes to best meet the ever-evolving needs of their customers. Additionally, HHS agencies are overwhelmed with rising customer expectations, the influx of caller inquiries, rising costs, etc.
With this in mind, State and Federal organizations are turning to AI and cloud-based solutions while integrating emerging technologies into legacy systems. Specifically, CCAI can help HHS agencies deliver exceptional customer experiences at lower costs, while increasing operational efficiency and caller experience with the help of automated chat and voice, making human agents more efficient. Join GovExec, TEKsystems, and Google Cloud as we explore the many paths — and challenges — to achieving a boosted experience for customers and employees alike.
Speaker and Presenter Information
Susan Kellogg
Deputy Chief Information Officer
State of North Carolina
Mike Snodgrass
Customer Engineer
Google Cloud
Ramesh Koovelimadhom
Associate Director, Conversational AI Leader
TEKsystems Global Services
Tim Heid
National Account Director, SLED HHS
TEKsystems
MODERATOR
Amear Mitchell
Account Executive
GovExec
Relevant Government Agencies
DOD & Military, Dept of Health & Human Services, National Institutes of Health, Federal Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
TEKsystems Global Services
GovExec Media
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