Removing Friction in Public Sector Contact Centers

Agents enjoy repeating themselves and transferring channels as much as customers do—not at all. And equally important to the agent experience is removing friction that gets in the way of solving problems. The right tools enable seamless experiences for agents, too.

It’s not just frustrating to customers when agents can’t help them—the sentiment is reciprocal. Particularly because agents have already been getting squeezed by increasing complexity and volumes, and inadequate tools perpetuate burnout and compound their negative feelings. Just like your customers, your employees want tools to effectively solve problems, and this is even more prevalent in the public sector.

This webinar will take a closer look at digital transformation trends in SLED and explore key areas to help augment and elevate agent performance. Join us as we show how to: