The Next Generation of Unemployment Insurance: Navigating the Strategic Shift

There’s a fundamental shift taking place right now in unemployment insurance. State labor and workforce departments are trying to move beyond the simple administration of benefits and focus instead on actually improving constituent outcomes.

Accomplishing this shift with current UI systems is not possible. Today’s systems have not kept pace with evolving challenges and imperatives. They’re difficult to update, expensive to maintain and unable to scale easily to meet changing demand.

A platform-driven approach to UI modernization has the potential to enhance system efficiency to handle increased workloads, leverage artificial intelligence to deliver personalized interventions, and even use UI programs as a catalyst for driving broader transformation in the workforce.

It’s time to reimagine the delivery of unemployment insurance with a renewed focus on the claimant experience.

On June 22 at 11am PT/2pm ET, join Government Technology, Salesforce and Infosys Public Services as we discuss this important strategic shift in UI modernization. As a participant in this webinar, you’ll learn:

• How to build a digital, resilient and future-proof unemployment insurance system
• How cloud-native solutions increase efficiency and scalability
• How new tools help prevent UI fraud before it happens