Lessons from the City of San Jose: Transforming Engagement and Shifting ITs Role in Government

The role of the digital experience is critical for local and state governments. Residents and business owners expect a personalized, intuitive experience in every interaction, and are voting with their wallets as they choose where to live and do business. Governments must embrace the importance of the constituent, employee, and partner experience in everything they do.

Join Granicus for a complimentary webinar to discover how the City of San Jose used data and analytics to identify digital and analog experiential gaps, the shifting role of IT in this new experientially focused world, and how these changes are informing their approach to digital transformation. In this webinar, you'll hear from industry analyst Charles Araujo, alongside Khaled Tawfik, CIO for the City of San Jose, as they examine this important and shifting dynamic.

Specifically, attendees of this session will learn about:

Customer experience (CX) best practices
Current trends and what to expect in the coming years
The power of digital tools for engaging hard-to-reach populations
The macro trends that are driving the digital experience to the center of value creation for organizations of all types

Discover how data, analytics, and the digital experience are transforming engagement and shifting IT's role in government - register today!