Improving Constituent Experiences with Empathetic Service at Scale

Government agencies recognize that seamless, efficient and connected services are a critical component to rebuild pride and trust in government. But legacy systems remain a major obstacle. And it’s impossible for agencies to scale their workforce to meet the increasing demands for public services and information.

This challenge is often solved with technology, but reducing human interactions can result in cold and impersonal constituent experiences. By prioritizing empathy along with efficiency and effectiveness, organizations can create experiences that are easy and intuitive, building trust in government services.

Join us for a 30-minute webinar on September 13 to learn how government can deliver more empathetic services.

During this webinar, you’ll learn:

• How integrating empathy into service design can create experiences that build trust and confidence in government.
• The four critical systems to measure and deliver empathy at scale.
• How to leverage data, artificial intelligence (AI) and new engagement tools to deliver more empathetic services