Boundless Constituent Engagement: A New Approach to Integrated Services

State and local governments deliver hundreds or thousands of services to constituents. But they all have a common goal: to provide the best possible service to their communities, delivered efficiently and cost-effectively.

Governments can’t achieve this goal with multiple point-based solutions. No matter how good they may be, an array of disconnected solutions – for case management, quality management, contact centers, digital services and more – can never deliver a truly seamless experience.
For boundless constituent engagement, governments need a new approach. A broader, integrated approach connects departmental silos of data and processes to improve access to public services, make the job of delivering those services more fulfilling, and help the public sector make optimal use of limited resources.

On September 26, join us for a deep dive into how an integrated approach to service delivery can transform the constituent experience. Our panel of public and private sector experts will cover:

• Best practices for adopting an integrated approach to services
• How this framework not only improves external services but also internal processes and workflows
• How to use feedback to provide a better experience for people interacting with government services
• How to deploy new service solutions incrementally while still working toward a common platform