Increase ITSM Efficiency Leveraging the Power of MuleSoft

Government agencies have offices across many landscapes, each having their own technical requirements and needs that must be met for optimal operations. Challenges arise for all when legacy technology, siloed data, and disconnected processes result in inefficiencies with Service + Case Management fulfillment, lack of transparency, and poor user experiences.

What's needed is an API-led, low-code/no-code approach to integration and secure information sharing.

Join our panel of experts for a brief but insightful discussion on how MuleSoft can help enable your government agency with both a Service Management extension and support across DOE labs.

• Cassia Jbeili, Solution Engineer, MuleSoft
• Jay Patkar, Solution Engineer, MuleSoft
• Dalton Gillispie, Federal Civilian Executive, MuleSoft
• David Aramony, Federal Civilian Account Executive, MuleSoft
• Tom O'Connell, Federal Account Executive, GovSmart

We will be speaking about how you can easily integrate ServiceNow into your current landscape while simultaneously leveraging MuleSoft to modernize and streamline the Service + Case Management lifecycle to:

• Accelerate case + service tracking with sufficient approvals
• Enhance transparency through a single source of truth
• Empower data-driven decision-making for consistent, connected experiences
• Enable seamless interoperability with third-party systems