Strategies for Increasing Customer Engagement



A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home.

 

All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust.

 

Join us online Wednesday, Feb. 22, at 2 p.m. ET/11 a.m. PT to hear from government and industry experts about strategies you can begin using today to increase customer engagement.

 

Specifically, you’ll learn:

  • Five strategies for increasing customer engagement.
  • The biggest barriers still facing agencies looking to modernize their constituent experiences.
  • How agencies can track customer experience to find opportunities for improvement.

Speaker and Presenter Information

Endi Silva, Director Of Program Development, Texas Department of Information Resources

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC


    Event Type
    Webcast


    This event has no exhibitor/sponsor opportunities


    When
    Wed, Feb 22, 2023, 2:00pm - 2:45pm ET


    Cost
    Complimentary:    $ 0.00


    Website
    Click here to visit event website


    Organizer
    GovLoop


    Contact Event Organizer


    Join the event conversation:
    @govloop


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