How to Reach a Customer Satisfaction Rate of 90+%

Join Granicus for a complimentary webinar to hear how the City of Unley’s transformation program replaced complex, paper-based processes with a full range of customer-driven digital services that are available 24/7. The Council-endorsed strategy was based on three guiding principles: 

1. Streamline service delivery around the community
2. Approach all activities from a customer perspective
3. Empower the City of Unley's workforce

Register today for this Q&A style webinar that showcases the City of Unley, winner of the Granicus Digital Government Customer Experience Award. Hosted by Mel Hagedorn, Granicus Director of Client Services, alongside James Roberts and Karen Cini from the City of Unley. Together they will take attendees through how their team implemented human-centered design efforts to build a service-led, customer-first website and online services platform.