Ask Us Anything: CX and Digital Service Adoption
The federal government has rapidly digitized key processes to meet the public’s demand. The Executive Order (E.O.) on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” emphasizes the importance of building intuitive, equitable processes that foster inclusivity. But does your agency have a strategy to guide the customer experience (CX) journey and collect key engagement data?
Join Granicus for this complimentary “Ask Us Anything” session to get answers to your questions about creating program awareness with proactive, multi-channel communication strategies that inform and drive digital service adoption.
Don’t miss your opportunity to ask pressing CX questions like:
- How do you build equitable programs that reach the underserved?
- What role does communications play in the CX journey?
- Are there common barriers with digitizing services that we can proactively plan for?
Speaker and Presenter Information
Nick Geier, Manager, Platform Lead
Charlotte Lee, Strategic Lead of CX and Innovation
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Wed, Apr 26, 2023, 2:00pm - 3:00pm
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Granicus Government Team at Carahsoft