The Changing Landscape of Public Sector IT Service Management

The demand for IT services has increased exponentially over the last few years. Public sector IT desks are already overwhelmed by an increase in ticket volume and the consistent struggle to attain and retain talent – Now many are also tasked with supporting initiatives for better digital experiences. As a result, many public sector IT leaders are rethinking how they address IT service delivery. 

There is an enormous shift toward no-code technology as a means to decrease time spent on manual, mundane tasks – often referred to as ‘IT toil.’ By embracing no-code, IT leaders can reduce the administrative drain of the platforms used to support end-users and efficiently roll out an enterprise-wide IT service management strategy. 

Join Government Technology for a webinar on April 25, 2023, at 11:00a.m. Pacific where we’ll explore how the public sector can navigate the changing landscape of IT service management (ITSM).

Join experts working on the front lines for a live, interactive discussion on:

• What to address first in a no-code automation workflow
• Effective ‘shift-left’ IT service delivery leveraging Self-Service
• Best practices for making enterprise service management (ESM) a reality 
• The best platforms for embracing the IT infrastructure library (ITIL)