Automate Routine Tasks with Google's Cloud Contact Center AI (CCAI) Platform
Register and attend this session to learn how:
- Google's CCAI Platform can help public sector contact centers automate routine tasks, freeing up agents to handle more complex issues.
- Virtual agents and agent assist can enhance customer interactions by providing fast and accurate responses to common inquiries.
- CCAI's analytics capabilities can provide valuable insights into customer behavior and trends, enabling you to make data-driven decisions.
- To implement best practices for customizing CCAI to meet the unique needs and challenges faced by public sector contact centers.
- Google is incorporating Generative AI capabilities into its solutions to address CX challenges.
Speaker and Presenter Information
Caleb Johnson, Vice President of Sales, TTEC Digital
Tony Okwechime, Sales Engineer, Google Cloud
Relevant Government Agencies
State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, May 25, 2023, 11:30am - 12:30pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Google Cloud, TTEC Digital
Organizer
Google Cloud Government Team at Carahsoft