How Your Tools of Engagement Can Keep up With Your Customers
The EY team and Microsoft discuss how you can maximize the use of innovative technology to create unified experiences in a world where increasing customer expectations, evolving technologies and shareholder push to create loyalty collide.
Topics to be discussed include:
- How rising customer expectations are challenging businesses
- Why employee experience matters
- Emerging technologies to create seamless experiences, including use cases of new AI capabilities
- How to meet immediate needs with the future in mind
Speaker and Presenter Information
Barbara Porter, EY Americas Customer Service Leader; Managing Director, Business Consulting, Ernst & Young LLP
Edgar Wilson II, Dynamics 365 Customer Service Principal Program Manager, Microsoft Corporation
Jonathan Kazemaini, Executive Director Microsoft Service Group, Customer Experience Enterprise Applications, Ernst & Young LLP
Amanda Easton, Associate Director, EY Microsoft Alliance Global Business Applications Go-to-market, Ernst & Young LLP
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Thu, May 4, 2023, 5:00pm - 6:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
EY
