Leveraging Technology to Improve Agency Customer Service

Leveraging Technology to Improve Agency Customer Service

Thursday, June 21, 2012
2:00 PM EDT

The Obama Administration’s Executive Order 13571 - Streamlining Service Delivery and Improving Customer Service – calls for agencies to establish signature initiatives using technology to improve the customer experience. In the year since the order was issued, have agencies delivered on the goals? How has customer service improved? Learn where we are now and how your agency can progress.

Join Nextgov’s webcast on June 21 to:

Learn how your agency can streamline processes to reduce costs and accelerate delivery
Discover strategies for continuous website improvement
Find innovative ways to use technology for the best service to the citizen
Consider resourceful customer feedback mechanisms

Speaker:
Dave Lewan, Vice President of Public Sector, Foresee

Moderated by:
Joseph Marks, Staff Correspondent, Nextgov