Changing IT: Practitioner Stories from IT’s Front Line

This session will frame both WHY delivering IT change is more important than ever for IT leaders and HOW five IT leaders successfully implemented meaningful IT changes. These anonymized mini case studies, taken from IDC’s End-User Consulting Team, emphasize the role of information, sourced from outside the virtual four walls of their organizations, played a critical role in making these IT change projects successful:

• Validating an enterprise cloud architecture
• Evaluating the readiness of the IT skills portfolio
• IT Service Desk
• IT cost optimization within a commodity business
• Assessing the effectiveness of outsourced IT functions

The role of the CIO continues to evolve with both profit and revenue generation targets filling two of the top five CIO performance screen metrics in 2023. Modern CIOs must continue to shoulder the challenge of managing cost and risk while expanding their focus and delivering measurable business outcomes.

Take time from your busy day, join us, and glimpse HOW five IT leaders did just this: Deliver IT change with meaningful business outcomes.