Building the Digital Experience: The Evolving Role of CIOs

The top priority for CIOs continues to be building seamless digital experiences – both for constituents and internal government customers. But deploying digital tools is only the beginning.

Creating the digital government constituents want and expect often requires coordination from multiple departments, external teams and partners. Agencies modernizing IT infrastructure no longer benefit from a traditional CIO – Rather, they need a business-centric and well-informed leader to help usher in strong technology and business practices.

Join in a conversation with IT leaders and industry experts on June 28 to explore the evolving role that CIOs play in building the digital government of the future.

As we delve into this topic, we’ll explore questions like:

What successes and challenges have CIOs faced in building digital government experiences?
What skills should CIOs have on their IT teams?
What role does the CIO play in breaking down broader organizational silos?
What is IT’s role in managing business relationships?
How has the evolving role of IT changed the way that agencies deliver services?

Speaker and Presenter Information

Alan Fuller, Chief Information Officer, State of Utah

Alan Fuller was appointed Chief Information Officer for the state of Utah in March 2021. As CIO, Fuller oversees all IT functions for executive branch agencies in Utah with the goal to improve innovation and improve government services through the use of technology. A resident of Lehi, Utah, Fuller has a bachelor’s degree in economics from Brigham Young University and an MBA from the Wharton School at the University of Pennsylvania.

Teri Takai — Moderator, Senior Vice President, Center for Digital Government

Teri Takai is the Senior Vice President of the Center for Digital Government, a national research and advisory institute on information technology policies and best practices in state and local government. She worked for Ford Motor Company for 30 years in global application development and information technology strategic planning. From Ford, she moved to EDS in support of General Motors.

A long-time interest in public service led her to the government sector, first as CIO of the State of Michigan, then as CIO of the State of California, and subsequently the CIO of the U.S. Department of Defense, the first woman appointed to this role. She then served as the CIO for Meridian Health Plan. She is a member of several industry advisory boards.