Keeping The 'No Wrong Door' Approach Connected and Secure



Today’s tech-savvy constituents want the ability to interact with government through various means and touchpoints. To meet residents’ expectations, many organizations have adopted a ‘no wrong door’ approach, creating an omnichannel experience that allows individuals to interact with government in the manner most convenient for them.

But if governments aren’t managing these cross-platform interactions, this convenience factor is often voided.

Consider this scenario: An agency has several communication channels – web portals, chatbots, SMS communications and phone calls – but these interactions aren’t bridged. A resident in search of services starts their inquiry on the web but ends up having to re-explain, from square one, everything about who they are and what they require after making a follow-up call, and again after being transferred to different departments.

Stitching communication channels together helps provide an easier experience for both residents and the people serving them. This is where technology can help.

Join Government Technology and Pegasystems on July 25, 2023, at 2 PM ET for a live webinar on how states can keep the ‘no wrong door’ approach connected and secure.

You’ll learn how to:

  • Connect all user history regardless of their point of entry
  • Maximize omnichannel approaches without breaching regulatory requirements
  • Establish the right foundation for seamless resident interactions  

Speaker and Presenter Information

Jenn Doody

Jenn Doody — Speaker

Pegasystems Manager of Solutions Consulting - State & Local

Jenn Doody (they/them/theirs), Pegasystems' Solutions Consulting Manager for State and Local Government, is an expert in delivering solutions that address the complexity of government policy and processes. Having spent the previous 12 years in state, federal, and defense agencies across the US as a technical expert, they focus on delivering practical solutions that deliver real value and enable government bodies to fulfill their missions through the use of intelligent automation and AI. Aiming to incorporate equity and integrity into all of their work, they also serve within Pegasystems as North American co-chair of Women in Solutions Excellence and co-founder of Trans at Pega.

 

Shonte Eldridge

Shonte Eldridge — Speaker

Founder/CEO Drake Strategy & Associates; Former Deputy Chief of Operations for the City of Baltimore

Shonte Eldridge is an award-winning strategy and organizational change expert who spent 23 years in State and Local Government leadership. She served in senior positions for a Governor, two States’s Attorneys, and two Mayors. She ended her public sector career as the Deputy Chief of Operations for the City of Baltimore. Shonte is currently focused on helping government leaders simplify cumbersome business operations and navigate an ever-evolving technology landscape.

 

William (Bill) Rials, Ph.D.

William (Bill) Rials, Ph.D. — Moderator

Senior Fellow, Center for Digital Government

William (Bill) Rials, Ph.D., is a professor and associate director (department chair) of the Tulane University School of Professional Advancement IT and Cybersecurity Program. He focuses on continually delivering and updating the program curriculum based on innovative and emerging technologies. Before transitioning to academia and higher education, he had a diverse gov tech career delivering value to state agencies, local governments, and law enforcement agencies throughout the state of Mississippi.

Relevant Government Agencies

State Government, City Government, State & Local Government


    Event Type
    Webcast


    This event has no exhibitor/sponsor opportunities


    When
    Tue, Jul 25, 2023, 2:00pm - 2:30pm ET


    Cost
    Complimentary:    $ 0.00


    Website
    Click here to visit event website


    Organizer
    Pegasystems
    Government Technology


    Contact Event Organizer



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