Supporting 911 Centers with AI

With a decrease in personnel and an increase in calls, 911 centers are looking for new methods to help them provide timely support to residents in need.


Learn how 911 centers can use the cloud to help shorten call wait times and reduce the burden on dispatchers during a live webinar hosted by Government Technology and Amazon Web Services on September 25.


You’ll watch, learn, and chat live with experienced public sector leaders and technology experts who can answer or clarify your questions.


What we’ll cover:

  • The services that free up human call takers to focus on emergencies
  • Best practices to mitigate the impact of staffing shortages
  • Using AI-powered tools to prevent operator burnout and enable real-time language translation

Speaker and Presenter Information

Jim Lake, 911 Coordinator and Center Director, Charleston County Consolidated Dispatch Center


John Persano, 911 Leader, Amazon Web Services


Karthik Samala, Senior Solutions Architect, Amazon Web Services


Matt Hibler, 9-1-1 Technology Manager, Charleston County Consolidated Dispatch Center

Morgan Wright — Moderator, Senior Fellow, Center for Digital Government

Relevant Government Agencies

Other Federal Agencies, Federal Government, State & Local Government

View Exhibitor/Sponsorship Details

Event Type

Mon, Sep 25, 2023, 2:00pm ET

Complimentary:    $ 0.00

Free Webinar

Click here to visit event website

Event Sponsors

Government Technology

Contact Event Organizer

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