Transforming Government Services: The Tech that Drives Real Impact

IT leaders are used to discussing technological impact in terms of numbers and percentages – like increasing the number of hours saved, meeting ROI targets, and decreasing average handling times. But the impact of technology deployed by the public sector is much more far-reaching. Having the right tools in place can be the difference between an agency maintaining critical resident services during disruptions, ensuring safe and equitable housing, or keeping communities safe.

Government Technology, Infor and AWS are joining forces to provide insight on how forward-thinking governments use technology to drive impact and resiliency and how a single-platform approach can further improve operations and outcomes.

Join the live webinar on September 18, 2023, at 10 AM PT/ 1 PM ET to learn:

How the City of Rochester, NY, leverages a single-cloud platform to optimize performance
The best cloud approaches for the public sector
The tools that help governments quickly respond to residents' needs

Speaker and Presenter Information

Bill Boudreaux, Chief Technology Officer, Department of Information Technology, City of Rochester

Bob Benstead, Director-Public Sector and Utilities, Infor

Bob is currently the Director for Infor’s Public Sector and Utility sectors. His duties include strategic industry planning, partner relations, global industry council management, and business development. He has been in the government and utility software business for over 20 years and has held several executive roles including managing all sales and delivery related operations for various government software products. He has experience in government operations such as regulatory compliance, infrastructure management, citizen relations, and utility management. Bob has been a member of the CLEAR Regulatory committee, AWWA, APWA, IAM, and has been a guest lecturer for the University of Wisconsin’s Department of Engineering Professional Development Program and Colorado State University.

Shonte Eldridge — Moderator, Senior Fellow, Center for Digital Government

Shonte Eldridge is an award-winning strategy and organizational change expert who spent 23 years in State and Local Government leadership. She served in senior positions for a Governor, two States’s Attorneys, and two Mayors, and ended her public sector career as the Deputy Chief of Operations for the City of Baltimore. Shonte is currently focused on helping government leaders simplify cumbersome business operations and navigate an ever-evolving technology landscape.

Shonte was named one of the 25 women to watch by the Baltimore Sun newspaper and magazine in 2020 and is most known in the industry for her energetic approach to solving complex government challenges and developing process improvement and digital transformation strategies that get results.