Case Management in the Cloud for Government Agencies

Decrease Case Backlogs, Pool Internal Resources, Decrease Deployment Time

As managers of citizen services help desks, you are challenged with delivering quick response times with scarce resources. Although you may already have a system for managing cases, it could be weeks before your citizen issues are met.

Salesforce.com is bringin you information about the advantages of deploying a citizen service system in the cloud. During this webinar, you will see an example of the application in action and learn how you can:

• Leverage cloud technology with on-demand services and self-service user interface
• Improve service levels
• incorporate role-based admin rights
• deliver a unified management solution for addressing citizen needs

Interested but cannot attend at this time? Sign up to receive a copy of the presentation.

Questions? Contact me.
Lee DiLucca
Salesforce Government at
Carahsoft Technology Corp.
703-871-8633 (Direct)
877-554-7468 (Toll Free)
lee.dilucca@carahsoft.com
www.carahsoft.com/cloud/salesforce