Getting Government Agencies on Track with the CX Citizen Mandate

For the private sector, improving customer experience (CX) is a chief way to gain customer trust and increase satisfaction. The same holds true for governments and constituents. Enhancing constituent experiences can help governments gain public confidence – an especially important mandate for agencies overcoming the distrust and wariness that currently plague many resident engagements.

Explore research-backed insights on how technology can help address constituent experience challenges during a live 30-minute webinar hosted by Government Technology and NICE on November 8, 2023, at 10 AM PT/ 1 PM ET.

You’ll learn:

• What’s working well for government agencies - Where they are on par with the private sector, and where they need improvements
• How to use and apply advanced CX technologies, including AI, automation and analytics
• How resident feedback and insights can help fine-tune your CX strategy