Improving Government Experiences: 4 Ways to Remove Burden

A recent study cites that, “difficulty finding information and clarity of communications are the primary drivers of customer burden". A similar study cites, "39% of SLG leaders grade their department’s ability to deliver excellent, equitable, and secure citizen services an 'A'”. Alleviating customer burden can be challenging.

Join Granicus for a complimentary webinar to hear from a government experience expert about how anticipating citizen needs can foster transparency and trust within government services.

Specifically, attendees will learn:

• Why personalized and proactive messages foster trust
• How citizens who feel respected are more likely to engage
• Ways strong communication simplifies complex service processes
• Ideas to incorporate multichannel reminders into the journey