Connecting the Garden State: Unleashing the Power of AWS for New Jersey Contact Center

In this on-demand webinar, rockITdata, AWS, and Carahsoft discussed Amazon Connect, an easy-to-use cloud contact center solution that helps agencies of any size deliver superior customer service at a lower cost. Our experts guided attendees through:

Elevating Constituent Engagement: Learn how Amazon Connect is reshaping the customer experience and enabling agencies to deliver high quality service.
Empowering Call Center Agents: Tools to determine customer issues, provide contextual information, and recommend personalized and accurate next best actions for faster resolution.
Efficiency through Automation: Explore how automation and AI-powered features in Amazon Connect can streamline operations, reducing costs and improving efficiency.
Seamless Integration: Discover the ease with which Amazon Connect integrates with various data sources, ensuring a holistic view of customer interactions.
Elevating Your Contact Center Experience: Dive into our "Try + Buy" offering which seamlessly synergizes AWS Connect with a rapid deployment layer and modern customer relationship management (CRM) integrations, enabling you to quickly achieve a fully operational, cost-effective contact center, all without any commitment.