Reimagining Customer Service and Support with the Power of Generative AI

In today's fast-paced and increasingly competitive business landscape, customer service and operational efficiency are paramount. Discover how the transformative power of AI and generative AI can revolutionize these critical areas, enhancing customer experiences and streamlining operations like never before. Experts from Boston Consulting Group and Microsoft will discuss:

• Where AI can deliver greatest impact across the customer support value chain – with new capabilities such as conversational interfaces, text translation, contextual routing, automated communications
• How AI can improve customer self-service through faster access to relevant knowledge, helping decrease case volume while enhancing the customer experience
• How AI can empower agents with AI-driven issue resolution and next-best action support, reducing time to issue resolution
• Recommendations on where to start the AI journey for your customer service processes and workflows

Don't miss this opportunity to gain valuable insights that you can apply directly to your organization. Register now to secure your spot!