Power IT Operations Business Value With a Service Provider Mindset

Business optimization requires continuous, proactive IT engagement and business acumen to deliver and achieve better business outcomes. As trusted service and product providers, CIOs often balance divergent and contradictory roles to successfully provide value to their internal customers. As a result, CIOs must run IT like a service provider business to deliver differentiating technology capabilities that optimize business performance. They need to deliver quality products and services at competitive prices to remain viable, all while seeking ways to enhance product and service offerings to improve customer outcomes and satisfaction. Join this free webinar, where Gartner expert Monika Sinha explores how IT organizations can think and act regarding business value and outcomes to support technology-driven enterprise transformation efforts.

Establish a business office to run IT as a valued business service partner
Shift from a project-aligned to service-/product-aligned delivery structure
Proactively identify new and innovative services that address emerging opportunities