Strategies for Increasing Customer Engagement

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots.


As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?


Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about creative ways to boost customer engagement.

Speaker and Presenter Information

Margeaux Akazawa, Customer Experience, NASA

Nathan Sanfilippo, Executive Director, Multi-Channel Technology, Veterans Experience Office

Kristin Eskanger, Chief of the Customer Engagement Office, Headquarters and Goddard Space Flight Center, NASA

Charlotte Lee, Strategic Lead, CX and Innovation, Granicus

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC

Event Type

This event has no exhibitor/sponsor opportunities

Wed, Jan 24, 2024, 2:00pm ET

Complimentary:    $ 0.00

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