The State of Online Payments: Improving the Utility and Local Government Experience

Few utility and local government customer touchpoints are as operationally critical as billing and payments. Not only are bill payments a primary source of revenue for many organizations, but research also indicates this touchpoint can majorly impact constituent satisfaction and internal efficiencies. That’s why it’s mission-critical to continuously evaluate your billing and payment experience and optimize when necessary.

To help utility and local government organizations understand the preferences of their customer base and reap the operational benefits, InvoiceCloud collaborated with Regina Corso Consulting to survey 2,001 American billpayers for insights on payment trends and general behaviors around making bill payments.

Join Government Technology and InvoiceCloud for a livewebinar to explore key findings from the survey as featured in the 2024 State of Online Payments report and discover how the city of Hagerstown, Maryland, improved resident satisfaction by leveraging a modern billing and payment solution.

You’ll Learn: 

• Today’s top payment preferences and the latest trends in digital billing based on new survey data
• How Hagerstown, Maryland, provides a secure and easy way for residents to pay bills online
• Best practices and tips for keeping up with customer preferences and optimizing the payment experience