Event-Driven Ansible + Getting Started with ServiceNow Automation Workshop

As a part of Red Hat® Ansible® Automation Platform, Event-Driven Ansible can process events containing discrete intelligence about conditions in the IT environment, determine the appropriate response to the event, then execute automated actions to address or remediate the event. This workshop will demonstrate Event-Driven Ansible and how it provides the event-handling capability needed to automate time-consuming tasks and respond to changing conditions in any IT domain.

During this workshop, we will walk through the basics of EDA (Event-Driven Ansible) covering fundamentals such as sources, rules, and actions and the corresponding technology and implementation through Ansible Rulebook CLI, rulebooks, source plugins, and EDA content collections. This workshop requires students to have beginner-level knowledge of command-line Ansible, Visual Studio Code, and Git.

In addition, Red Hat will also provide a 90-minute hands-on lab on getting started with ServiceNow automation and introduce participants to the world of IT Service Management (ITSM) automation. Attendees will gain theoretical insights and dive into practical applications, acquiring valuable experience in automating tasks and processes using the powerful combination of Ansible Automation Platform and ServiceNow. Designed for individuals eager to elevate their ITSM proficiency, this course offers a unique opportunity for participants to understand Ansible and ServiceNow integrations in a dynamic and interactive learning environment.

Join this workshop to learn how Event-Driven Ansible can help you automate a variety of tasks across your IT environment as well as expand your skill set and grasp the full potential of automation in IT Service Management.

Who is this workshop best for?
Advanced Ansible users and SRE's will benefit from this workshop as it will introduce the domain of observability and automation. This workshop will also cover common scenarios and topics best suited for IT infrastructure engineers or IT managers looking to integrate their existing ITSM workflows into automated processes that can help them reduce their mean time to resolution (MTTR).