Fueling Success - 6 Ways AI Empowers Agents
Agents are the face of your brand. Human-led support remains indispensable, with over two-thirds of customer interactions relying on it. This is why, in a recent study, over 88% of CX managers prioritize agent assisted tools that include AI as a top investment.
Join this webinar and learn how AI can help agents humanize and personalize the customer experience in unexpected ways such as cultivating empathy and personalizing a service as well as improving their productivity in the process. We’ll explore 6 ways that organizations are successfully making use of AI to optimize both the customer and agent experience, including:
- Analyzing agent soft-skills objectively and consistently that influence customer satisfaction
- Providing real-time coaching and context for agents to excel
- Streamlining manual tasks, such as notetaking, with automation
- Identifying the root cause of process and product-related issues that impact agent performance
Speaker and Presenter Information
Lauren Maschio,
Sr. Product Marketing Team Manager – Customer Experience Analytics, NICE
Nick DelleCave,
Lead Business Consultant, NICE
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
Webcast
This event has no exhibitor/sponsor opportunities
When
Tue, Apr 9, 2024, 1:00pm - 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Organizer
NICE | CrmXchange