Communicating in Crisis

This event qualifies for .2 CEUs

This event qualifies for 2 CPEs

This event qualifies for TBD ICMA

Objectives

»» Learn how to identify different types of crises and the specific challenges they present

»» Understand how to develop and implement a crisis communications plan

»» Know what it takes to be an effective spokesperson for your organization

Description

Institutional reputations take years to build – and can be undone in minutes if leaders are not prepared to manage crises. This workshop uses real-world examples to explore best practices in crisis communications. Learn how to quickly assess the scope of a crisis and develop messages that can be delivered within an hour or less; how to identify your various audiences and keep each informed at a level that meets expectations; and use communications to help restore order and confidence in your institution.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association