Lean Thinking and Government

This event qualifies for .2 CEUs

This event qualifies for 2 CPEs

This event qualifies for TBD ICMA

Objectives

»»Learn to see new opportunities for creating value for citizens and customers, for removing waste from every process, and for creating more rewarding jobs for employees

»»Understand how lean thinking can be applied in every type of office and service activity in local government

»»Choose the lean pathway that is right for you and create your own action plan for implementing lean in your organization

»»Obtain practical advice, real world examples, and templates you can use right away

»»Become part of an ongoing movement of those who have chosen the lean path for their organization

Description

Improving office and service delivery processes will be the key to local government competitiveness and sustainability in the coming decade. A wide range of public, private, and non-profit organizations have begun this journey, learning from the experience of leading manufacturers that have been streamlining their factories and supply chains.

The most successful approach to the “industrialization” of office and service delivery processes is lean thinking originally developed by Toyota, known as the Toyota Production System. This “lean thinking” workshop brings together leading edge examples of lean practices and offers a unique opportunity to begin the lean transformation of your organization.

Speaker and Presenter Information

Craig Rapp, MA, is a Senior Associate at the Center for Governmental Studies at NIU and President of Craig Rapp, LLC. He is a nationally recognized speaker, trainer, and local government consultant. Prior to entering private practice in November 2010, Craig worked for over 30 years as a senior executive in both the public and private sectors, recently completing four years with the International City-County Management Association as Director of Consulting Services. The focus of Craig�s practice is to help individuals and organizations �connect the purpose and the possibilities.� He works with organizations of all 2011-12 CLA Presenter Biographies 2011-12 CLA Presenter Biographies sizes on leadership development, strategic planning, and optimizing organizational performance. Craig speaks and conducts workshops throughout the United States on a wide range of subjects such as dealing with difficult political environments, effective governance, performance excellence, service sharing and optimization, lean thinking, authentic leadership, and living one�s true purpose. Craig holds an ICMA Credentialed Manager designation and completed the Senior Executive Institute. He earned a BA in Urban Studies and an MA in Public Administration from Minnesota State University-Mankato.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association