Why Your Agency Should Target Customer Engagement

What’s your agency’s relationship status with the people you serve? Are they actively engaged with your services or do things feel chilly?

Join us online Wednesday, May 22 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about tactics to bridge the divide and foster constituent engagement.

Specifically, you’ll learn:

Reasons why the divide between constituents and government exists.
Creative ways agencies have worked to increase customer engagement.
Five strategies for enhancing your customer service.

Speaker and Presenter Information

Emma Kolstad Antunes, Chief, Customer Engagement Office, Office of the Chief Information Officer, National Aeronautics and Space Administration

Jonathan Alboum, Federal CTO, ServiceNow

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC