Making Your Customers Happier - How Businesses Can Balance AI And The Human Touch In Customer Service

Join NICE’s Caitlyn Penter and Omer Minkara, Vice President & Principal Analyst at Aberdeen Strategy & Research, as they tell businesses what they need to know to make their customers happier and keep them coming back. Learn why customers are excited about AI in CX and how businesses can leverage AI while still maintaining the human touch. You don’t want to miss out on these data-backed customer insights from NICE’s new International Happiness Index.

Here’s what you will learn:

• What types of customer experience make consumers the happiest
• How much consumers are willing to spend for great service  
• Top benefits of CX AI reported by consumers