Enhancing Public Sector Services with Citizen-Centric Customer Identity and Access Management (CIAM)

State and local governments and other public-sector agencies are continually being asked to deliver services to constituents at levels on par with private-sector service providers – despite not having the wealth of resources that private organizations are often afforded. Cloud-based customer identity and access management (CIAM) can help solve this challenge.

Join Government Technology on Wednesday, October 9, 2024, at 9 AM PT/ 12 PM ET for an exciting discussion about the transformational impact of extending the full power of cloud-based CIAM in the public sector. A panel of experts will discuss identity and asset management best practices and how implementing them can help government agencies take a citizen-centric approach to delivering services that drives engagement and improves resident outcomes.

In this webinar, we will cover:

• How some leading jurisdictions are approaching this challenge.
• Exploring who has done it before successfully and the steps they took to get there
• Importance of understanding the requirements from a citizen perspective.
• Engaging internal security and compliance teams early and often.
• Driving citizen uptake of services.
• Processes for ongoing stakeholder-driven service improvement.
• The importance of considering privacy legislation and policy when selecting a solution.