Breaking the Delinquency Cycle: How to Reduce Late Payments and Strengthen Customer Relations

For many local governments and utility providers, late payments create significant operational hurdles—from disrupting cash flow to draining valuable staff time and resources. As service providers, it’s crucial to go beyond traditional reminders and understand what drives payment behavior to truly address delinquency.

Join Governing, InvoiceCloud, and The City of Ann Arbor, MI for a special webinar where a panel of subject matter experts will examine the strategies and tools that can help you manage, prevent, and reduce delinquent payments—making a lasting impact on your organization and the communities you serve.

Here’s what this webinar will cover:

• Identify Key Drivers Behind Late Payments: Explore the behavioral and systemic factors that contribute to delinquent payments, from forgetfulness to financial strain, and see how these insights can guide more effective solutions.
• Leverage Automated Tools for Effortless Outreach: Discover how features like automated reminders and outbound campaigns save time and resources by ensuring customers are informed without the need for manual follow-ups.
• Empower Customers with Flexible Payment Options: Learn how offering adaptable payment plans can help customers stay current and avoid the costly cycle of delinquency, improving overall cash flow and customer satisfaction.