Gartner Customer 360 Summit

The Must-Attend Event For CRM Professionals

Gartner Customer 360 Summit delivers complete coverage of the new strategies and technologies that are enabling organizations to better understand and engage their customers, build loyalty and grow the business.

This must-attend CRM event brings together senior business, marketing and IT leaders to focus on creating a strategic, unifying vision for customer engagement and experience management.

KEY BENEFITS

Our agenda provides strategic & tactical CRM insight delivering you aworld-class customer experience. Learn how to:

• Make the customer the center of your business and IT strategy, processes and culture
• Integrate a strategic plan to unite the efforts of sales, marketing & customer service
• Develop effective digital and social marketing strategies that deliver business results
• Improve customer data quality and integration and move toward a single, coherent view
• Communicate CRM business value and justification for the investment
• Build a world-class e-commerce environment
• Harness the potential of social media to radically change customer engagement
• Align marketing and sales for effective lead management