Government Contact Centre Summit 2013
A road map for transitioning your contact centre technology, processes and staff from traditional channels and skills sets to a multi-channel environment.
The Government Contact Centre Summit 2013 has been designed to give you the tools to shift your technology, people and processes to an increasingly digital environment.
This year’s event will focus on:
- Using self-service channels to increase customer satisfaction and reduce the incidence of low value contacts
- Optimising the performance of contact centre staff through employee engagement, change management and improved recruitment practises
- Leveraging the potential of social media as a customer service channel
- Increasing first call resolution through improved understanding of the customer and integration between the contact centre and other departments
URLs:
Booking http://atnd.it/13iPSU0
Website http://atnd.it/ZK3Pud
Price: $3518.90 ( Conf only)
Keywords: contact centre, technology, digital, government
Speaker and Presenter Information
Not specified.View Exhibitor/Sponsorship Details
When
Tue-Fri, Aug 13-16, 2013, 8:00am - 6:00pm
PT
Where
Hilton Sydney
Hilton Sydney, 488 George street, Sydney, 2000
Sydney, New South Wales AU
Get directions
Website
Click here to visit event website
Organizer
IQPC