How States Are Advancing Resident-Centric Digital Transformation

Join us to hear how leading states are embracing a resident-first mindset to modernize their digital services and improve outcomes. We’ll highlight Indiana’s innovative approach, including the launch of an AI-powered virtual assistant that helps residents navigate services more efficiently, and the state’s continued investment in single sign-on to simplify access across programs.

This session will also feature new findings from the Center for Digital Government’s latest research, which captures insights from senior state IT leaders across the country. Key trends include:

• Strategic use of AI as a decision-support tool — not a decision-maker
• The critical role of cloud platforms in enabling data sharing, integration and scalability
• Growing emphasis on governance and trust as foundations for responsible innovation
• Barriers to progress, such as cultural resistance and resource constraints — and how leading agencies are overcoming them

You’ll gain a deeper understanding of how states are aligning technology, policy and resident expectations to drive lasting transformation — and leave with actionable strategies to apply in your own jurisdiction.