Fraud on the Line: How to Deliver Trusted Calls and Protect Your Agency

Government agencies are the backbone of public service — delivering critical benefits like Social Security, SNAP and Medicaid, caring for our nation’s veterans and managing essential local services. For millions of Americans, the phone remains a lifeline to these services. 

But today, that lifeline is under attack. Spoofed calls, impersonation scams and spam are at record levels, eroding citizen trust and putting agencies at risk of fraud and reputational damage.

How can agencies maintain accessibility while ensuring security and confidence in every interaction? 

Join experts from TransUnion® for an in-depth look at the future of Government phone engagement. You’ll learn how advanced technologies enable you to: 

• Authenticate outbound calls to increase answer rates and reduce call attempts 
• Implement low-friction, high-confidence inbound verification 
• Protect your agency from fraud and reputational risk 
• Deliver trusted call experiences that strengthen citizen relationships