Redesign the Frontline Role for AI’s Impact

As AI takes on a greater share of customer service and support interactions, leaders must answer a critical question: what role will humans play in the future of service? In this webinar, we’ll share exclusive data, insights and real‑world examples showing how service and support organizations are redesigning frontline roles for an AI‑enabled future. Learn how AI will reshape talent needs, free agents for higher‑value work, and transform frontline workforce strategies.

• Understand how service leaders are transforming their frontline workforce as AI reshapes talent needs
• Explore options for shifting agents to higher‑value work as automation frees capacity
• Learn how leading organizations are upskilling and preparing agents for AI’s long‑term impact
• Walk away with the actions service leaders are taking now to prepare their people, redesign their roles, and build a future‑ready service organization.