Intelligent Communication for SLG Elevating ServiceNow with Grammarly

State and local agencies are modernizing service delivery through automation and intelligent workflows, yet every citizen interaction still depends on clear and effective human communication.

Join ServiceNow and Grammarly to learn how local governments are improving the quality, consistency and efficiency of written communication using AI powered writing assistance embedded into everyday workflows. This session will show how Grammarly supports teams across departments, enhances response quality at scale and helps staff communicate with confidence while serving their communities.

Attendees will see the solution in action through a live demo and hear directly from Grammarly about what is coming next, including innovations from Grammarly Superhuman and the future of AI assisted communication for government.

What attendees will gain:

• How AI can improve citizen-facing communication without losing the human touch.
• Real world use cases across service desks, constituent services and local operations.
• A live demo of Grammarly integrated with ServiceNow workflows.
• A preview of what is next in AI powered writing and productivity for state and local agencies.