Eligibility Decisions You Can Defend: How AI-Assisted Determinations Improve Accuracy, Speed and Oversight

Eligibility determinations are under growing pressure: They must be fast, accurate, transparent and defensible. With new H.R. 1 provisions on the horizon, state and local human services agencies face heightened scrutiny around improper payments, documentation and audit readiness. Traditional processes can’t keep up.

In this webinar, we’ll explore how modern AI-assisted tools can help agencies make faster, more confident eligibility determinations — while keeping humans firmly in control. You’ll hear how automation can pre-check applications, flag missing data, recommend decisions within defined confidence thresholds, and escalate exceptions to caseworkers when needed.

You’ll learn how to:

• Transform unstructured documents into clean, AI-ready data
• Design eligibility flows that are fast, transparent, and defensible under federal guidelines
• Apply human-in-the-loop automation to reduce errors and increase throughput
• Build audit readiness into your process from day one

This session is ideal for agency leaders and IT decision-makers working to modernize benefits eligibility systems and improve outcomes without compromising oversight or public trust.