ITSM Complexity to Clarity: City of Lake Oswego Modernizes with No-Code and AI

IT teams in state and local government are being asked to do more with less -- faster response times, higher service expectations and tighter budgets. For many service desks, repetitive tasks like user management, onboarding and routine updates consume valuable time that could be spent on strategic initiatives.

Join us as Weston Pay, Chief Technology Officer for the City of Lake Oswego, shares how his team is bringing clarity to complexity through no-code automation, AI and modern ITSM strategies. Discover how practical, scalable automation can transform service delivery, reduce manual work and deliver better service without adding technical overhead.

Key Takeaways:

• Overcome common ITSM challenges like manual processes, workflow bottlenecks and disconnected systems
• Use AI to deflect 30% to 60% of service desk tickets
• Leverage automation to reduce ticket resolution times by 40% to 90%
• Use the power of no-code ITSM for faster, more flexible implementation
• Extend service management beyond IT to drive efficiency across departments

Walk away with actionable steps and proven insights to modernize your IT service desk, improve operational efficiency, and elevate service for your employees and constituents alike.