Technology Workflow Virtual Workshop Series

ServiceNow invites you to a four-part, interactive virtual workshop series designed for federal IT leaders who are focused on strengthening visibility, governance, asset management, and strategic investment alignment. Each 90-minute session provides foundational guidance and best practices, while giving attendees the opportunity to engage in discussion and gain practical insights into modernizing IT operations with ServiceNow. 

Building a Service-Aware Foundation: CMDB & Operational Excellence

Wednesday, March 25, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT

If you can’t see your IT environment, you can’t manage it. This session explores how a service-aware CMDB enables greater visibility into infrastructure and mission-critical digital services. Attendees will learn best practices for CMDB population, governance, and automation, while understanding how ITOM, ITAM, and AIOps work together to improve service reliability and operational resilience.

Modernizing Software Asset Management for Compliance and Cost Control

Wednesday, April 1, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT 

This session focuses on strengthening software asset governance across complex federal IT environments. Attendees will explore how comprehensive discovery, license optimization, SaaS management, and automated lifecycle workflows improve compliance, reduce risk, and uncover cost savings. The discussion will also highlight emerging ServiceNow SAM capabilities and federal-specific considerations. 

Strengthening Hardware Asset Governance Across the Lifecycle

Tuesday, April 7, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT 

Managing diverse hardware inventories across distributed environments requires accurate tracking and disciplined lifecycle management. This session examines how Hardware Asset Management improves visibility from procurement through disposal, supports CMDB accuracy, streamlines refresh cycles, and helps agencies reduce waste while maintaining compliance and security standards. 

Aligning Technology Investments to Mission Outcomes with Strategic Portfolio Management

Wednesday, April 15, 2026 | 1:00pm – 2:30pm ET; 10:00am – 11:30am PT

This session explores how Strategic Portfolio Management helps agencies connect IT investments to mission priorities. Attendees will learn how demand management, portfolio prioritization, financial transparency, and governance workflows support data-driven decision-making, improve resource allocation, and demonstrate measurable value in alignment with federal requirements.