Can AI Deliver Better Processes, Less Spending for Cities and Counties?

City and county governments across the country are facing tighter budgets. Accompanying the financial pressures, these smaller government entities are facing rising service demands and trying to cope with chronic staffing shortages. In this turbulent landscape, agentic AI offers a way to improve services, cut legacy IT debt, and provide assistance to overwhelmed employees.

Counties and cities already use AI to improve public safety, optimize urban planning and transportation, and streamline internal operations. Using pilot programs, they can experiment with AI-generated public agents to identify constituent-facing solutions and scale them as needed.

Learning Objectives:

• Establish priorities for areas of immediate attention for agentic AI pilot programs
• Evaluate the steps to set up an AI public agent program, including the metrics to measure both cost savings and user outcomes
• Explore strategies for connecting key data sources and removing barriers that may prevent your public agent from serving residents comprehensively