One Strategy, Full Value: Missouri's ServiceNow Impact Playbook
Many organizations invest in ServiceNow but leave value on the table through fragmented strategy and siloed implementation. Missouri changed that by combining sustained technical governance, architectural workshops and peer expertise to unlock full platform potential.
In this peer-to-peer session, Missouri's platform leader shares candid insights on how ServiceNow Impact accelerated their ITSM, ITOM and PSDS maturity. Learn the critical moves other state and local government organizations can apply immediately to their own transformations.
What you will learn:
- Why disciplined advisory, not just implementation, unlocks exponential platform value
- How to shift from fragmented projects to coordinated, best-practice-driven strategy
- The specific moves Missouri made to maximize ROI across ITSM, ITOM and PSDS
- Peer-tested tactics you can apply to your own ServiceNow journey starting today
Speaker Details
Edward Ocampo
Enterprise Platforms, Information Technology Services Division (ITSD)
State of Missouri
Mark Mosley
Customer Success Manager
ServiceNow
Scott Kass
Customer Success Executive
ServiceNow
Event Topic
IT, Management, TechnologyRelevant Audiences
All State and Local Government
Event Type
Virtual / Online
Event Subtype
Webinar / Webcast
When
Tue, Jul 28, 2026 | 1:00 pm - 2:00 pm ET
Registration Cost
Complimentary
Sponsor