AI in Action: The Right Use Cases for Every Stage of Government AI Adoption

State and local governments are embracing AI at different speeds and with varying levels of maturity. Massachusetts, for example, has implemented ChatGPT across its entire state government workforce, providing training in its use, outreach and engagement to answer workers’ questions, while making its use voluntary.

State government employees across the country are using AI for numerous applications, without going as far as Massachusetts. Many are using AI to search complex state policies and procedures quickly. Some agencies are using it for communications support, such as drafting high-volume resident replies and translating public announcements.

Learning Objectives:

• Review where your agency is in its use of AI and whether there are areas that need strengthening in order to expand AI functionality
• Identify metrics that apply to improved performance through the use of AI tools
• Outline specific steps you can take to help your agency expand the use of AI to improve outcomes that meet your mission requirements