Transforming Government Services with AI: Modernizing 311 and Citizen Experiences

City and county governments are under growing pressure to deliver faster, 24/7 constituent services, reduce 311 call center wait times and manage staffing shortages without increasing operating costs.

Join Google Public Sector, World Wide Technology (WWT) and Carahsoft for an executive webinar exploring how Gemini Enterprise Customer Experience (GECX) and Contact Center AI (CCAI) are transforming municipal operations. Learn how local agencies deploy AI virtual agents for automated self-service, equip 311/helpdesk staff with real-time agent assist and modernize legacy CCaaS infrastructure to boost resident satisfaction.

In this webinar, attendees will learn:

• 24/7 Citizen Self-Service: Deploying conversational AI virtual agents to resolve routine municipal inquiries (utilities, permits, tax, 311).
• Real-Time Agent Assist: Equipping 311 and agency support staff with live AI guidance, policy lookup and automatic call summaries.
• Legacy CCaaS Modernization: Integrating GECX with existing municipal CRM, ERP and PBX systems (Genesys, Cisco, Avaya).
• Local Gov Success & Funding: Practical implementation roadmaps and co-funding options (DAF/PSF) available through Google Public Sector and WWT.