Beyond ITSM: Building a Foundation for Enterprise-Wide Digital Transformation

If your organization is running IT service management on a legacy tool — or managing HR, finance, legal and facilities requests through disconnected systems, spreadsheets and email — this session shows why a single platform, starting with ITSM, is a lower-risk foundation for modernizing service delivery than the point-solution approach most organizations default to.

We’ll walk through how ServiceNow’s Core Business Suite extends that foundation into purpose-built workflows for finance, procurement, legal, HR and facilities. The takeaway: you don’t need a large, disruptive transformation program to get enterprise-wide value — a strong ITSM foundation and one or two high-impact business services is enough to start.

What we’ll cover:

• Why stitching together point solutions for IT, HR, finance and legal costs more and delivers less than a single platform
• How ITSM offers a proven, lower-risk starting point for organizations moving off legacy or homegrown tools
• Where Core Business Suite fits as the practical next step for finance, procurement, legal, HR, facilities and customer service
• A realistic, phased roadmap — including where AI improves intake, routing and resolution — that avoids a large, disruptive transformation program

Don’t miss this opportunity to see how you can modernize service delivery without a large-scale transformation - Register Now!