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Whether you are beginning your ServiceNow journey or looking to improve your skills within your deployment, ServiceNow University provides a wealth of training opportunities that fit your requirements to maximize your success. Join the Carahsoft Training Team in expanding your ServiceNow Training journey with Office Hours, where we will cover the following topics for navigating the University Platform to empower your training journey. 

The main topics/agenda items include:

• My Learning
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• Credential Program
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ManuSec USA Celebrates Its 11th Edition in Chicago on October 21st-22nd 2026

Manufacturing is now the world’s most targeted industry. In the U.S., the threat is even more acute: manufacturers experience more ransomware incidents than the rest of the world combined, while production outages cost an average of $1.9 million per day. As operational and financial risks continue to rise, strengthening IT/OT security has become a business-critical priority.

Under the core theme of “Solidifying OT Security Fundamentals While Building Next-Gen Cyber Resilience,“ the 2026 program moves past simple perimeter defenses to bridge the gap between fundamental cyber hygiene and advanced autonomous defense. By attending, security leaders from America’s Aerospace & Defense, Machinery, Electrical, Food & Beverage, Automotive, Metals, Chemical, Pharma, Transportation Equipment manufacturing industries & more will acquire the tactical frameworks necessary to ensure continuous, minimum viable operations even during an active breach.

Grounded in this urgent reality, the 11th annual ManuSec USA summit brings together 150+ senior manufacturing security leaders, plant managers, and C-level executives to the Hyatt Regency Chicago this October 21-22. This condensed, two-day program provides the definitive playbook for security executives to mitigate financial risk, satisfy strict underwriting audits and defend American manufacturing against new and evolving cyber threats.

Check out the event overview or quick-view agenda to learn more about this years key themes and innovative session formats.

If your organization is running IT service management on a legacy tool — or managing HR, finance, legal and facilities requests through disconnected systems, spreadsheets and email — this session shows why a single platform, starting with ITSM, is a lower-risk foundation for modernizing service delivery than the point-solution approach most organizations default to.

We’ll walk through how ServiceNow’s Core Business Suite extends that foundation into purpose-built workflows for finance, procurement, legal, HR and facilities. The takeaway: you don’t need a large, disruptive transformation program to get enterprise-wide value — a strong ITSM foundation and one or two high-impact business services is enough to start.

What we’ll cover:

• Why stitching together point solutions for IT, HR, finance and legal costs more and delivers less than a single platform
• How ITSM offers a proven, lower-risk starting point for organizations moving off legacy or homegrown tools
• Where Core Business Suite fits as the practical next step for finance, procurement, legal, HR, facilities and customer service
• A realistic, phased roadmap — including where AI improves intake, routing and resolution — that avoids a large, disruptive transformation program

Don’t miss this opportunity to see how you can modernize service delivery without a large-scale transformation - Register Now!

If your organization is running IT service management on a legacy tool — or managing HR, finance, legal and facilities requests through disconnected systems, spreadsheets and email — this session shows why a single platform, starting with ITSM, is a lower-risk foundation for modernizing service delivery than the point-solution approach most organizations default to. 

We’ll walk through how ServiceNow’s Core Business Suite extends that foundation into purpose-built workflows for finance, procurement, legal, HR and facilities. The takeaway: you don’t need a large, disruptive transformation program to get enterprise-wide value — a strong ITSM foundation and one or two high-impact business services is enough to start. 

What we’ll cover:

• Why stitching together point solutions for IT, HR, finance and legal costs more and delivers less than a single platform
• How ITSM offers a proven, lower-risk starting point for organizations moving off legacy or homegrown tools
• Where Core Business Suite fits as the practical next step for finance, procurement, legal, HR, facilities and customer service
• A realistic, phased roadmap — including where AI improves intake, routing and resolution — that avoids a large, disruptive transformation program

Don’t miss this opportunity to see how you can modernize service delivery without a large-scale transformation - Register Now!

Federal and defense teams still lose hours to tickets, portals and tools that don't talk to each other and most AI pilots stall before they change anything. ServiceNow EmployeeWorks is the conversational AI front door that changes that. Employees just say what they need in Teams, Slack or a browser and the work gets done end-to-end, not just summarized.

In this Special Interest Group session, you'll see:

• EmployeeWorks in Action — Moveworks conversational AI and enterprise search turned into governed, end-to-end action on the ServiceNow AI Platform

• Autonomous Workforce — AI specialists that execute real work with the scope, authority and governance the mission demands

• Trust by Design — our path through FedRAMP and DoD Impact Levels, with a roadmap to IL5

• Pilot to Scale — what it takes to move from stalled experiments to mission impact

Recent executive orders put new focus on secure AI adoption, quantum readiness, and stronger cryptographic protections across the federal government.

For agencies already balancing modernization, security, and compliance demands, these new requirements raise questions: What’s changing, what actions are required, and what should agencies prioritize now?

Join GovLoop and government and industry leaders on Thursday, Oct. 29, from 12-4 p.m. ET/9 a.m.-1 p.m. PT, for a virtual summit where we’ll take a deep dive into the latest cybersecurity executive orders and their implications for the public sector.

You'll gain insights into:

• Executive Order 14409 and its impact on federal cybersecurity strategies and implications for agencies, contractors and critical infrastructure partners alike.
• How agencies can balance AI innovation with security and governance requirements.
• What quantum computing means for long-term cybersecurity planning and encryption strategies.
• Steps organizations can take today to prepare for emerging cryptographic and cyber threats.

AI capabilities in ServiceNow are transforming how organizations work, but without clear visibility into adoption and usage, costs can quickly outpace value. Many organizations struggle to understand who is using AI, which capabilities are delivering measurable results and where licensing and consumption can be optimized.

In this webinar, you'll learn how to gain actionable insights into your ServiceNow AI investments, improve governance and ensure your AI strategy is aligned with business outcomes—not unnecessary spend. Walk away with practical guidance to maximize the value of your AI initiatives while maintaining control over your budget. 

What you'll learn:

• Understand your AI investment by tracking ServiceNow AI adoption, usage trends and consumption across teams.
• Identify opportunities to reduce unnecessary costs by uncovering underutilized licenses, redundant capabilities and inefficient usage patterns.
• Establish AI governance and accountability with reporting, monitoring and best practices that keep AI initiatives aligned with business goals.
• Turn AI insights into measurable business value by making data-driven decisions that improve adoption, optimize spending and demonstrate ROI.

Ready to take control of your ServiceNow AI investments? Register now to learn how to optimize AI adoption, spending and business value.

Join us for a one-day workshop for Federal Civilian and Defense budget, program, mission and strategy leaders.

Budget drift and strategic drift — the kind that eventually shows up as a critical missed milestone or a mission capability gap — don't start with a scorecard. They start with how demand enters an organization and how trade-off decisions get made once it's there. When intake is informal and prioritization runs on seniority or urgency instead of a repeatable process, investment decisions get disconnected from the mission outcomes they're supposed to drive.

That gap compounds under pressures unique to public sector and defense agencies: multi-year funding cycles (like PPBE) that lag behind fast-moving operational realities, a steady stream of new mandates and operational directives competing for the same limited capacity and leadership turnover that resets institutional memory before a decision framework can take hold.

For any organization charged with managing cost, schedule and performance, this isn't just an IT problem — it is a mission readiness problem. This workshop spends the full day exploring best practices. The morning builds the end-to-end view of what a mature Strategic Portfolio Management (SPM) practice looks like, from demand intake through delivery. The afternoon gets practical: governing intake and trade-off decisions day-to-day and gaining the visibility into active work needed to shift from late interventions to early course corrections that keep spend aligned to strategic outcomes.

Morning Session: What Good Looks Like, End to End

Most organizations have pieces of a portfolio process. Few have connected them into a practice that runs from a new requirement or mission need to a delivered outcome without losing the thread. This session walks the full arc: how demand should enter the system, how it gets evaluated and prioritized against strategy and capacity, how funded work gets planned and tracked and how outcomes feed back into the next round of decisions.

• The End-to-End SPM Lifecycle: Demand intake, prioritization, planning and execution and where organizations typically break the chain across complex programs.
• The Root Cause of Drift: Why treating these as separate processes, owned by separate teams, is itself a root cause of strategic drift and what a connected practice looks like instead.
• Interactive Mapping: A facilitated exercise mapping your current program lifecycle against the end-to-end model and flagging where the thread breaks first.

Afternoon Session: Governing the Work, Not Just Approving It

Building a good intake and prioritization process solves half the problem. The other half is staying close enough to funded work that you catch drift before it becomes expensive, rather than discovering it at the next budget cycle, milestone review or audit. This session focuses on the governance muscle: running intake and trade-off decisions as an ongoing discipline and getting real visibility into what's actually being worked on.

• Practical Governance Patterns: Managing intake and trade-off decisions as a recurring operational cadence, not a one-time exercise.
• Real-Time Visibility: What meaningful visibility into active work looks like and how it lets leaders intervene early instead of relying on late-stage status reports.
• Course Correction Strategy: How shifting from late intervention to early course correction protects program health, saves funds and accelerates the pace of progress toward strategic objectives.
• Actionable Output: Applying that governance model to the break point identified in the morning exercise, so the day ends with a scoped next step, not just a framework.

Join us to uncover the latest CIO insights and solutions with experts, IT executive peers and service providers to accelerate your business.

Why Gartner conferences?

• Insights you can trust - Join us for the only IT conference shaped by data-driven insights and more than 200,000 annual conversations between Gartner experts and the IT community.
• Validate your strategy - Our global team of 60+ on-site data, analytics and AI experts helps you create and validate your game plan using actionable business and technology insights.
• Strengthen your network - Join a large and diverse group of data, analytics and AI executives at a conference that prioritizes meaningful interactions and powerful connections.

Registration is not yet available. Check back in the Fall of 2026.

Sea Service leaders today confront profound and rapidly changing threats in a landscape of increasingly complex challenges. Join us and engage with leaders from the Navy, Marine Corps and the Coast Guard as well as industry and academia experts in this extraordinary opportunity to explore the depths of the unique issues they confront. Engage in discussions, network with peers and be a part of devising the needed solutions to enhance operational capabilities that overcome evolving threats. Gain knowledge and forge connections while discovering the latest platforms, cutting-edge technologies and advanced capabilities crucial to supporting maritime operations.

With assistance from the U.S. Army Cyber Center of Excellence, Augusta University, and industry, this three-day conference is designed to open the lines of communication between the military and commercial sector and provide a space where government, academia, and industry professionals can discuss issues and share solutions surrounding cyber electromagnetic activities and unified land operations.

With a focus on enhanced warfighting outcomes, TechNet Augusta 2027 will explore how to accelerate the delivery of innovative and interoperable systems, which are crucial for decisive action in joint operational environments. We will deepen the military and private sector partnerships required to deliver advanced C2 and counter-C2 capabilities to our warfighters with unprecedented speed and efficiency.